Help & FAQ
ABOUT CROWN AFFAIR
Crown Affair is a haircare and beauty brand founded by Dianna Cohen on the belief that loving your hair begins with understanding how to care for it. Crown Affair aims to create a space where everyone can access the guidance, tools, and community they need to redefine their relationship with their hair, all on their own.
Our products are available in the US and Canada at crownaffair.com, as well as online at Sephora, Gee Beauty, Goop, and Violet Grey.
Each of our products are made as sustainably as possible and are intended to last for a long period of time. All Crown Affair packaging is recyclable, reusable and compostable.
Our products are made with materials sourced from all over the world. We work with the best craftsmen and chemists from Italy, Switzerland, Japan, and Korea to create clean formulas and beautiful tools that transform your everyday hair routine into a true ritual.
We never test on animals, and all of our products are 100% cruelty-free! All of our products are vegan, except for Brushes No. 001 and No. 003, which are made with boar bristles, and The Scrunchie No. 002, which is made from silkworms.
Yes! All of our products are sulfate and paraben free. You can read our full no list here.
RETURNS & EXCHANGES
Items eligible for returns are accepted within 30 days of purchase. To initiate a return, please use our returns and exhanges portal here. All returns will be charged a handling fee which is subtracted from your total refund. Your handling fee is subject to your order value. Refunds reappear in your bank account within 5-10 business days of processing.
If you receive any products that are damaged or are not of the highest quality, we will offer you a replacement free of charge. If you’d like to exchange products just out of preference, that’s ok too — we’re happy to accommodate. Use our returns and exchanges porteal here. Please prodive details and we will be happy to help process your request.
If you need to edit or cancel your order, you may do so within the first hour of ordering directly via the confirmation email. If you cannot locate your confirmation email or if your order is outside of the one hour window, please contact firstname.lastname@example.org. We will do our best to accommodate your requests but cannot guarantee that we will be able to edit your order beyond the one hour mark.
Upon shipment of your package, you will receive an email containing your package shipment information and a link to track the package.
We accept all major Credit Cards (Visa, Mastercard, American Express and Discover), Paypal, and GooglePay.
Yes, we do accept gift cards as a form of payment. You can purchase them here.
We do not currently offer a formal sampling program at Crown Affair.
At this time, we do not offer a referral program or referral discount. However, this is something we are considering and working on for the future. Stay tuned, and in the meantime, brush your hair!
We currently ship our products to customers in the U.S, including Alaska and Hawaii and Canada. We are working on international expansion to make sure that those living outside of the U.S/Canada can enjoy our rituals soon!
We offer three shipping options: Standard (5-10 Business Days) for both U.S and Canada orders. Rush (1-2 Business Days), and Next Day (1 Business Day) are offered for US orders only. We currently offer free standard shipping on all orders over $75 for U.S orders and over $100 for Canada orders.
Due to current shipping delays as a result of COVID-19, please allow 1-2 weeks for your order to be processed and shipped. Please note that shipments to Hawaii and Alaska may take slightly longer to arrive.
The Towel is made of 76% polyester and 24% polyamide. Oversized for optimal drying, The Towel measures approximately 32” x 38”.
Wet hair is more prone to breakage, and the abrasive texture of a regular cotton towel can create further damage. The Towel is made from a custom waffle microfiber that gently blots moisture from your hair, drying it in a fraction of the time and preventing breakage and frizz. It stays put with an elastic strap, which keeps everything in place so you can live your life while drying, and is lighter than a bath towel, protecting your neck.
Yes, both products feature our signature, light scent with top notes of Italian bergamot, yuzu, and lemongrass, and base notes of amber and wood. It is a gentle fragrance that is not too overpowering.
Yes! Both products are gluten free.
Our products are designed to fit into your existing ritual, complementing products you already use and love or replacing your products that haven't quite earned cult-status. For suggestions as to what to use, you can review our full ritual guide here.
Each haircare journey unique—cater to your individual needs with a custom bundle of three products and get 15% off the bundle when you checkout. When a custom bundle is in your cart it cannot be combined with any other discounts. Feel free to save your additional discount code for another time!
PRESS & PARTNERSHIPS
We’re always interested in new partnership opportunities! We’d love for you to send us an email at email@example.com and let us know what you have in mind.
For press opportunities and inquiries, please reach out to firstname.lastname@example.org. If we think it’s the right press opportunity for the brand, we will certainly follow up.
All wholesale inquiries can be directed to email@example.com.