Shipping policy
Where do you ship your products?
We currently ship our products to customers in the US (including Alaska and Hawaii) and Canada.
What are my options for shipping?
We offer three shipping options: Standard shipping (5-10 business days), Rush shipping (1-2 Business Days), and Next Day shipping (1 Business Day). Please note that if you are a customer wanting to ship products to Canada, Alaska or Hawaii, your order will require a few extra days for delivery (about 10-14 business days). Expedited ship methods are offered for US orders only.
What happens if my order is marked as delivered but I can't find it?
Once your order has been marked as delivered by the carrier, Crown Affair is not responsible for any lost or stolen packages. We kindly encourage customers to ensure that their delivery location is secure and to monitor their tracking information closely.
If you believe your package is missing after being marked as delivered, we recommend reaching out to the carrier directly to file a claim. While we’re unable to offer refunds or replacements for orders confirmed as delivered, our team is happy to support you by providing any documentation needed to assist in the carrier’s investigation.
For any concerns or questions, contact care@crownaffair.com, we are here to help.